Wood Production Ltd
Wood Production Ltd
Wood Production Ltd

Terms & Conditions

1. Definitions 

“Company” means Wood Production Limited 
“Customer” means the person, firm, company or other organisation to whom the Company agrees to supply goods. 
“Goods” means any product or service supplied by the Company. 
“Contract” means any contract between the Company and the Customer for the supply of Goods incorporating these terms.
“Terms” means the terms set out in this document and any special terms agreed in writing between the Company and the Customer.

2. The Contract

This Contract is made between Wood Production Limited (“Company”) and the undersigned (“Customer”) and is dated as completed on the contract document.

A. All orders are accepted by the Company only under these Terms and Conditions and they may not be altered, unless agreed in writing by the Company. Any contrary or additional terms and conditions, unless so agreed, are excluded.

B. The work to be carried out is limited to that specifically mentioned in the contract.Verbal agreements are of no effect unless shown in the contract under special requirements. Any building work or decoration work which is found to be necessary during the installation, is not included for in this contract unless otherwise specified under special conditions.

C. Any alterations to the order made after signing the Contract require written notice from the Customer and may affect the Contract price.

D. All quotations are valid for 30 days unless stated otherwise on the quotation.

E. Production will not commence until a signed confirmation of the contract/order has been received.

F. For supply only contracts, delivery is additional for orders under the value of £2000.00. For all supply and install contracts it will be included in the price.

3. Variation of conditions

Any variation of these conditions (including any special terms and conditions agreed by the parties) shall be inapplicable unless agreed in writing by the Company. The Company reserves the right to cancel this Contract in the event any of the Terms of this Contract are breached or broken by the Customer.

4. Price and payment

A. Prices set by the Company may be subject to some changes due to a rise in material prices or any changes to the order made by the Customer. The Customer shall pay the deposit in the amount of 50% of the total Contract cost prior to commencement of the works unless otherwise agreed in writing by the Company If the quotation includes for the fitting and minor building works like plastering then the payment terms will be 50% deposit prior to commencement of the works, 30% before delivery of the product and 20% on the completion of all works specified in the contract.

B. The outstanding balance (including any variation of Contract) shall be payable to the Companyor its representatives immediately upon collection/delivery of the products (for supply only contracts) or substantial completion of the installation. Non-completion of minor works shall not entitle the Customer to withhold payment greater than the value of 5% of the due Contract price. The Company’s personnel is authorised to accept cash or cheque made payable to Wood Production Ltd.

C. If the Customer fails to make any payment in full on the due date the Company may charge the Customer interest on the amount unpaid from the original due date until payment actually takes place at the rate of 5% per month.

5. Passing of property

All Goods remain the property of the Company until they are paid for in full by the Customer.

6. Scope of works

The work to be carried out is limited to that specifically mentioned in the contract. Verbal agreements are of no effect unless specified in the contact under special requirements. Any change not in the contract requested by the customer and confirmed in writing may lead to a change in contract value. The Customer is notified that it is entirely the Customers responsibility to establish whether any planning permission or Building Regulation consent or Listed Building consent are required in relation to the installation of the goods at the Customers premises.
The customer is responsible for the accuracy of all dimensions and order detail where it is a supply only contract.

7. Delivery and Installation

A. Delivery dates given by the Company when placing the order are a guide only and shall not be bound by these dates. A revised installation date will be given by the Company when the products are manufactured, but even this may be affected by inclement weather or unforeseen problems arising. Customers will be informed of any delays and will have the right to cancel the contract if the goods have not been delivered/installed 8 weeks from the date of expected delivery as advised by the Company after manufacture.

B. The Customer agrees to give free access to the Company’s workmen and supervisors to carry out all constituents of the said installation. If such access is not given within 30 days of the Customer being notified that the products are ready for installation then the Customer shall be liable to pay the Company the cash balance outstanding within a further 7 days.

8. Additional work

A. The Company will endeavour to ensure that the works match existing finishes but will not be liable for non-matching due to weathering of existing materials and cannot guarantee the matching of external specialist finishes. When variations occur in existing plaster lines the Company cannot guarantee that equal amounts of sub frame will be visible all round.

B. The Company cannot undertake to remove any existing glass, frame or secondary double-glazing units intact or without causing damage to their surroundings.

C. The Customers must ensure that an electricity supply is available to the Company’s workmen for the purpose of installing the Goods at the Customer’s premises. In the event of no electricity supply being available the Customer will be charged for any incurred costs including the hiring of the generator or other equipment.

9. Condensation

The Customer acknowledges that condensation is dependent upon a number of variable factors, some of which may be favourably affected by the installation of double-glazing. It is not guaranteed that condensation will be completely eliminated.

10. Glass

The Company cannot be held responsible for the imperfections caused by the manufacturing process of glass nor for any breakage of glass once installed.

11. Product

Demonstration windows, doors and other products are used to demonstrate the working of a typical product and its composition and are sample products only. The windows or other products ordered will be manufactured and installed  by the Company using such manner and material, as the Company considers suitable and, pursuant to the Company’s policy of continuous improvement of the products. The Company reserves the sole right to make any modification in design, specification or composition as it shall so think fit.

The product is made of wood. A natural material and subject to variations in colour when treated with the same wood stain. No refunds or complaints will be entertained as we offer no guarantees of colour matching or consistency of colour.

12. Cleaning and maintenance

It is recommended that the frames supplied by the Company should be cleaned with a damp cloth at regular intervals (generally not exceeding 2 months). Hardware (hinges, handles etc.) should be oiled not less than once a year. Timber frames are required to be lightly sanded and stained/painted with a micro porous product every 12 months (in severe weather conditions) otherwise every 24 months . Failure to carry out these points will affect the guarantee. For details on the Company joinery products storage and maintenance, please refer to our “Wood Production joinery products storage and maintenance” document as non-compliance will invalidate your garantee.

13. Guarantee

The Company guarantees wooden frames against rotting and warping for 10 years form the date of installation. The installation also benefits from the manufacturers guarantees as follows: hardware and installation materials for 12 months;  sealed units are guaranteed for 5 years; coloured glass film is guaranteed for 12 months. Any products manufactured or supplied by the Company which are not fitted by the said Company are not covered by the guarantee. The guarantee is invalidated if the material has been misused, abused or neglected, or the above maintenance recommendations have not been carried out or full payment has not been made. The guarantee does not cover deterioration in appearance. The guarantee is not transferable without written consent of the Company. The Company reserves the right to change any guarantee specification without prior notice.

14. Cancellation

The Customer may cancel the Contract without penalty during the cooling off period which shall run for seven days from midnight on the day on which the Contract was signed by the Customer (not including Sundays or Bank Holidays) where contracts are negotiated away from business premises and by an unsolicited visit. Any cancellations must be given by written notice to the address overleaf, by ‘Special Delivery’ or ‘Recorded Delivery’ post.  However, if the Customer decides to cancel the Contract after the 7-day cooling off period he/she shall be charged as follows: Before manufacture – pay the costs of any preparation for the order made by the Company (the costs will be specified by the Company); During manufacture – 70% of the Contract value; After manufacture – 95% of the Contract value.

15. Force Majeure

Whilst the Company undertakes to do its utmost to execute every order within the specified period, the Company does not take responsibility for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of the Company.

16. General

If any provision of the Contract is found by any court , tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, enforceable or unreasonable the remaining provisions of the Contract and the remainder of such provisions shall continue in full force and effect.